An efficient communication system to connect clients and collaborators.
For several years, a company operating in the large construction sector has been using a standard telephone switchboard, made up of about 130 extensions, for corporate communications.
Client
This company operates in the large public and private construction works sector
Year
2021
Solution
Virtual switchboard
Partner
Services
3CX on cloud
VoIP Trunk
Training
Background
As the system became increasingly outdated and difficult to manage, the company began looking for a new solution that would offer additional functionality, maintain business continuity even outside the office, and improve disaster recovery options. In particular, the company was looking for a PBX that was easy to manage and maintain internally.
Solutions
After reviewing various options, it was 3CX that stood out the most, with its ample UC features, integration capabilities, scalability, and cost-effectiveness in terms of steadily reducing equipment and landline costs.
The customer received a cloud 3CX solution, without IP telephony devices, usable from smartphones, Web and Windows clients.
VoIP trunks were provided by Xera.
Xera also provided training to staff and contributors were very enthusiastic about the quick learning and the application’s ease of use.